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Customer Service

Customer Service

Ordering & Payment
Shipping & Delivery
Sales Tax
Returns & Replacements
Damages
Cancellations
Privacy & Security

Ordering & Payment: Order online at dailycuppacoffee.com 24 hours a day, seven days a week. Online ordering is quick, easy and secure. Please print an order confirmation for your records.; To order by phone call toll free 1-888-850-1581 Monday thru Thursday, 9 AM – 5 PM and Friday, 9 AM – 1 PM EST.; The following forms of payment are accepted: Credit Cards issued in the USA and Canada - American Express, Discover, Visa and MasterCard. PayPal checkout is offered, as well. We also accept wire transfers and money orders. Please mail your money order with a copy of your order confirmation to: DailyCuppaCoffee.com 1472-52nd Street #3D Brooklyn, NY 11219.; Although the pricing and information on our site has been checked for accuracy, occasional errors may occur. We reserve the right to make corrections to any errors, which may have gone unnoticed.
Shipping & Delivery: Most of our items ship out within 1-2 business days upon completion of your order unless noted otherwise in the items availability information. Packages generally ship via ground service with carriers such as UPS, FedEx, and USPS. These shipping companies provide the fastest and most reliable service for standard sized packages. Your order should arrive within 2-7 business days from the lead-time noted on our website for each item.; Actual product packaging and materials may contain more and different information than what is shown on our website. We recommend that you do not rely solely on the information presented and that you always read labels, warnings, and directions before using or consuming a product.
Sales Tax: We are required to charge an 8.875% sales tax to all orders shipping to New York addresses. All other orders shipping within the USA are not subject to any taxes.
Returns & Replacements: If you are not completely satisfied with your purchase within 30 days of receipt, you may return it for a refund, or an exchange. In order to initiate a return, you must first email us at ra@dailycuppacoffee.com for an RA # and confirmation. Make sure to include your name, product name, order number and reason for return. A customer service representative will contact you with a return authorization number and the address where you need to ship the item. We will not accept a return if an authorization number wasn’t issued. The RA #’s provided by our customer service reps are valid for 15 days only. Please note that not all items are returnable including most grocery goods such as coffee and tea. Personalized items cannot be returned, exchanged or cancelled because these items are crafted to your specifications. Refunds will not be granted for these products.; Returned items must be unused, in their original condition and packaging, with tags still on items. Please note that all orders incur a 15% restocking fee which will be deducted from your refund. SHIPPING AND HANDLING CHARGES ARE NOT REFUNDABLE. Furthermore, the customer will be responsible for all return shipping charges. For your security, please ship with an insured courier (e.g., FedEx, UPS, USPS Parcel Post) and retain your receipt and tracking number. We are not responsible for items damaged or lost in transit. For “free shipping” items being returned, actual shipping charges paid by us to deliver the item will be deducted from your refund. When returning a product the RA number must be clearly written on the outer box. Credits can only be issued to the card used for the original purchase.
Damages: In the unlikely event you receive a product that is incorrect, damaged or missing parts, please notify us within 5 days of delivery so that we can quickly take action to resolve the issue by arranging a return and/or shipping a replacement part. Please note: we may require digital images of the damage to process your claim.; HOW TO RECEIVE YOUR SHIPMENT: DailyCuppaCoffee.com vendors and manufacturers take great care in packaging their products to ensure safe transport to your home. Although these items are packaged properly, in some instances transit-related damage may occur. It is imperative that you inspect your order carefully when it arrives. Take the time to note any damage to your machines and to the packing materials on the delivery receipt. Do not sign the shipping documents without recording details of transit damage. (For example: the machine is scratched, dented, cracked, coffee package is torn and the box is crushed on the top corner, punctured or wet). If the box appears to be in good condition, but you cannot inspect the shipment due to time constraints, please note, "not inspected at delivery" on the shipping waybill. However, if the box is compromised in any way, please note "box damaged, possible damage to piece, not inspected at delivery" on the waybill. Please make sure all original packing material is kept in the event of a return before the use of the product. All items/products that have been opened and used cannot be returned. Upon inspection, if you find that your merchandise is damaged, you may choose to refuse the delivery.; Damages must be reported DailyCuppaCoffee.com at the time of delivery by calling at 1-888-850-1581. Daily Cuppa Coffee will be unable to assist you in repair or replacement of damaged merchandise if it is not thoroughly inspected and documented as described above.; Please Note: All of the machines have been tested; there may be residual coffee or water in some machines. Water or coffee residue does not indicate that a product has been used or is defective.
Cancellations: At dailycuppacoffee.com we try to ship our products as soon as possible. For this reason, we cannot guarantee that we will be able to cancel your order after it has been placed. If you call us within 1 hour - we will try our best to accommodate you. Once your order has been processed it will be handled the same way as a return. Refused shipments will be considered a return as well. Please see our Return Policy for further instructions. If an order is refused for a reason other than damage, the customer will be responsible for all shipping costs, including the shipping costs back to the warehouse, and any other costs that incur during the delivery and return process. If the order qualified for free shipping, the customer will be responsible for all actual costs associated with shipping and returning the respective shipment.
Privacy & Security: Privacy; Daily Cuppa Coffee shares your concerns about protecting your personal information when shopping on our website. We have designed this policy to help you understand how we use your information online. Daily Cuppa Coffee is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Daily Cuppa Coffee will not sell or rent your personally identifiable information. Daily Cuppa Coffee may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.; What we collect; We may collect the following information:; • name; • contact information including email address; • demographic information such as postcode, preferences and interests; • other information relevant to customer surveys and/or offers; We also collect cookies to give you a better shopping experience. A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.; What we do with the information we gather; We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:; • Internal record keeping.; • We may use the information to improve our products and services.; • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.; • From time to time, we may also use your information to contact you for market research purposes.; We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.; Controlling your personal information; You may choose to restrict the collection or use of your personal information in the following ways:; • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes; • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at customerservice@dailycuppacoffee.com; We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.; Security; We are committed to ensuring that your information is secure. We use the most secure transaction software available. Any credit card and personal information you provide us is secured and encrypted using Secure Sockets Layer Protocol (SSL), insuring that it cannot be read as it is sent through the Internet. The information you send can only be decrypted by dailycuppacoffee.com. In order to prevent unauthorized access or disclosure, we have put in place suitable procedures to safeguard and secure the information we collect online. If you prefer not to place your order online, we would be pleased to take you order by phone. Please call a customer service agent toll free at 1-888-850-1581, Monday thru Thursday, 9 AM – 5 PM and Friday, 9 AM – 1 PM EST.